Privacy Policy

Last Updated: August 31st, 2024

1. Introduction

Welcome to Text Aider. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, website, and API (collectively, the "Service"). Text Aider is a service provided by a company registered in Ontario, Canada ("we", "us", "our"). By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Contact Information

If you have any questions about this Privacy Policy, please email us at [email protected].

3. Data Collection

We collect various types of data to provide, maintain, and improve our services. The types of data we collect include, but are not limited to, the following categories:

Personal Information:
- Email Address: Collected during account creation and used for communication, password recovery, and providing updates or information about our services.
Technical Information:
- IP Address: Used for security purposes, fraud detection, and to understand geographical trends.
- Device Information: Information such as browser type, operating system, device type, and unique device identifiers.
- Location Data: General location information (e.g., country, city) derived from your IP address.
App Usage Data:
- Usage Frequency and Patterns: How often you use the app and specific features accessed.
- Credit Consumption: Monitoring of credit usage or other in-app currencies to manage account services.
- User Interaction Logs: Details of user interactions, such as clicks, taps, navigation paths, and time spent on different sections of the app, to help improve user experience and functionality.
Error Reports and Diagnostic Data:
- Error Reports: Automatically collected data when the app encounters an issue or crashes. This data may include information about the device and app state at the time of the error to help diagnose and fix issues.
- Performance Data: Information about app performance, loading times, and responsiveness, which helps us optimize and improve our services.
Content Submitted by Users:
- User-Generated Content: When you interact with our AI text generator or other services, the content you submit (e.g., prompts, messages, or other inputs) may be collected for moderation, compliance, and improvement purposes. This helps us:
  - Ensure Compliance: Review user content to ensure it aligns with our acceptable use policies and complies with applicable laws.
  - Maintain a Safe Environment: Prevent misuse of the service, such as the submission of hate speech or other prohibited content, which could result in violations of our agreements with third-party providers.
  - Enhance Service Quality: Understand usage patterns and improve the functionality and user experience of our services.
- Privacy and Security: Any content review is limited to authorized personnel and conducted securely. We do not share reviewed content with third parties except as required by law or to comply with legal obligations.
Other Electronic Data:
- Browser Details: Information about your browser version, settings, and extensions to ensure compatibility.
- Operating System Information: Details about your operating system to help diagnose technical issues.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your activity using the Service.

Note: We may collect additional types of data as necessary to provide our services, comply with legal obligations, or for other purposes as described in this privacy policy. We will update this policy to reflect any significant changes in our data collection practices.

6. Disclosure of Your Information

We may disclose your information to third parties for legitimate purposes in accordance with this Privacy Policy, including but not limited to the following categories of third parties:

Company Group:
- Our affiliates or other entities within our corporate group, for purposes consistent with this Privacy Policy.
Service Providers:
- Vendors and service providers who assist us in providing our services. This includes, but is not limited to:
  - System Administration: Managing and maintaining our systems and infrastructure.
  - AI Services: Creating responses based on the user’s inputs.
  - Cloud Storage and Security: Securing data and storing information securely.
  - Customer Relationship Management: Managing communications and interactions with users.
  - Marketing Communications: Facilitating marketing efforts and communications.
  - Web Analytics: Analyzing website and app usage to improve our services.
  - Payment Networks and Processing: Users provide their billing information directly to payment processors like Stripe for secure payment processing. We do not share user information with Stripe beyond what is necessary for invoicing purposes.
Other Third Parties:
- Third parties to whom you request or direct us to disclose your information. For example, through your use of social media widgets, login integrations (such as Google, Discord, and other OAuth providers for authentication), or other third-party services.
Professional Advisors:
- Professional advisors such as auditors, law firms, and accounting firms who provide consultancy, legal, compliance, or accounting services.
Business Transactions:
- Third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, or restructuring of all or a portion of our business, or in the context of bankruptcy, liquidation, or similar proceedings.
Legal Compliance and Protection:
- We may disclose your information as required to comply with applicable laws, regulations, and legal obligations; to respond to lawful requests by public authorities (such as law enforcement or judicial orders); to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; to enforce our terms of service; and to protect against potential fraud or security concerns.

7. Data Storage and Security

User data is stored on Text Aider's servers and secure backup solutions. We restrict access to authorized personnel only. We do not store user passwords; Google, Discord, and other OAuth providers handle password management.

8. Data Retention

We will retain data for as long as the Service exists, or as necessary to fulfill the purposes outlined in this Privacy Policy. If a user requests account deletion, data will be deleted in accordance with applicable laws and regulations.

9. User Rights

Users have the right to request data deletion or access their personal data by providing 30 days' written notice via email to [email protected]. Email from the account you signed up with and use the subject of “Data Deletion Request”. We will comply with these requests subject to legal requirements.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect general metrics data, such as page views and geographic location. Users can manage their cookie preferences through their browser settings.

11. International Data Transfers

We use end-to-end encryption to securely transfer data to and from our services, including data transferred across international borders. Users should be aware that their data may be stored or processed outside of their country of residence, including in countries with different data protection laws.

12. Children's Privacy

Children under the age of 13 are not permitted to use the Services. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete such information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

13. Changes to the Privacy Policy

We reserve the right, at our sole discretion, to modify or replace this Privacy Policy at any time. If a revision is material, we will notify you by posting the new policy on our website and updating the date at the top of this page. We may also notify you via email or within the Service if appropriate. What constitutes a material revision will be determined at our sole discretion. Your continued use of the Service after the changes take effect will constitute your acceptance of the new policy.

14. Consent

By using our Service, you consent to the collection and use of your data as described in this Privacy Policy. For non-essential cookies, you provide consent by clicking "allow" on the page. By using our Service, you agree to the Terms of Service and this Privacy Policy.

15. Compliance

Our Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws. We also aim to comply with international privacy regulations such as the General Data Protection Regulation (GDPR) where applicable.